Privacy Policy

SAKHI Salon at Home & Wellness (“SAKHI”, “we”, “us” or “our”) is a salon, beauty and wellness-at-home service brand operated by GLOBAL DREAM HEAVEN PRIVATE LIMITED, a company incorporated in India. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you use our website, web app and related services (collectively, the “Platform”).

This policy is published in accordance with the Information Technology Act, 2000, the rules made thereunder, and India's applicable data-protection law. By using the Platform, you consent to the practices described here.

We collect the following categories of information:

• Account information: for customers and professionals — name, mobile number, email address, gender (where you choose to provide it), profile photo, and login credentials.
• Phone number & OTP: we use your mobile number to sign you in and verify your identity through a one-time password (OTP) sent over SMS.
• Booking information: the services you book, appointment date and time, pricing, booking status, cancellations and related communications.
• Precise service location: the address and, where you choose to drop a pin, the precise geo-coordinates of the place where you want the service delivered.
• Professional location: for professionals, the base location pin you provide during onboarding, used only to match you to nearby bookings. It is never shown to customers.
• Professional verification details: qualifications, experience, certificates, and identity documents you upload to join the SAKHI network.
• Payment information: payments are processed by our payment gateway, Razorpay. We receive payment status and a transaction reference; we do not store your full card, UPI or bank credentials on our servers.
• Payout details: for professionals, the UPI ID or bank account details you provide to receive payouts.
• Notifications & push subscriptions: if you opt in, the web-push subscription details your browser generates so we can send booking updates and reminders.
• Device & usage data: basic technical data such as device type, browser, and interactions with the Platform, collected through cookies and analytics.

We use your information to:

• Create and manage your customer or professional account.
• Verify your identity through mobile OTP and keep your account secure.
• Fulfil and manage your bookings, including assigning a suitable professional.
• Use your service location and a professional's base location to match each booking to the nearest available, eligible professional.
• Process payments and professional payouts.
• Send you booking confirmations, status updates, reminders and service messages.
• Provide customer support and respond to your requests.
• Improve, secure and personalise the Platform, and detect and prevent misuse.
• Comply with legal and regulatory obligations in India.

Online payments are processed securely by Razorpay, a third-party payment gateway. When you pay, your payment-instrument details are collected and processed directly by Razorpay under its own privacy policy and PCI-DSS-compliant systems. We receive only the payment status and a transaction identifier, which we link to your booking. We do not store your card, UPI or net-banking credentials.

With your explicit opt-in, we send web-push notifications for booking updates, assignment alerts and appointment reminders. Your browser generates a push subscription that we store to deliver these messages. You can withdraw consent at any time by disabling notifications in your profile settings or in your browser, after which we stop sending push messages to that device.

We use essential cookies to keep you signed in and to operate the Platform securely. We also use analytics tools (such as Google Analytics and Vercel Analytics) to understand how the Platform is used so we can improve it. These tools may set cookies or collect aggregated usage data. You can control cookies through your browser settings; disabling essential cookies may affect core functionality such as staying signed in.

We do not sell your personal information. We share it only as needed to run the Platform and fulfil your bookings:

• With professionals: to fulfil a booking, we share the customer's name, contact number and service address with the assigned professional. To customers we share the assigned professional's name and relevant service details.
• With service providers: our payment gateway (Razorpay), SMS/OTP provider (MSG91), mapping provider (Google Maps for geocoding and directions), email provider, and hosting/analytics providers, strictly to perform services on our behalf.
• For legal reasons: where required by law, regulation, legal process or a government request, or to protect the rights, safety and property of users, the public or SAKHI.

We retain your personal information for as long as your account is active and as needed to provide the services, resolve disputes, process refunds, and comply with our legal, accounting and tax obligations under Indian law. When information is no longer required, we delete or anonymise it.

We implement reasonable technical and organisational security measures, including encrypted transport (HTTPS), hashed credentials and one-time-password verification, access controls and restricted handling of sensitive data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Subject to applicable Indian law, you may:

• Access and review the personal information in your account.
• Correct or update inaccurate or incomplete information.
• Withdraw consent for notifications or optional data processing.
• Request deletion of your account and associated personal data.

To exercise these rights, contact us using the details below. We may need to verify your identity before acting on a request.

The Platform is intended for users who are 18 years of age or older. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will take appropriate steps to remove it.

By creating an account, submitting a professional application, or booking a service, you consent to the collection, use, sharing and processing of your information as described in this Privacy Policy. Where we rely on your consent for optional processing (such as push notifications), you may withdraw it at any time.

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date above. Your continued use of the Platform after changes take effect constitutes acceptance of the updated policy.

For any questions, requests or grievances relating to this Privacy Policy or your personal data, please contact:

• GLOBAL DREAM HEAVEN PRIVATE LIMITED (operator of SAKHI Salon at Home & Wellness)
• Email: sakhiwellness1@gmail.com
• Phone: +91 81979 75533
• Address: Kasaba Hobli, Siddarth Nagar, Tumkur, Karnataka, India – 570107

See also our Terms & Conditions for the rules governing use of the Platform.