Data Deletion

SAKHI Salon at Home & Wellness, operated by GLOBAL DREAM HEAVEN PRIVATE LIMITED, respects your right to control your personal data. If you no longer wish to use SAKHI, you can request deletion of your account and the personal information we hold about you, whether you are a customer or a professional. This is free of charge.

You can request account and data deletion in any of these ways:

• Email us at sakhiwellness1@gmail.com from the email address or with the mobile number registered on your account, with the subject line “Data Deletion Request”.
• WhatsApp or call us on +91 81979 75533 (WhatsApp) and ask us to delete your account.
• Ask in-app: contact SAKHI support from your account and request deletion.

To protect your account, we may ask you to verify your identity — for example by confirming a one-time password (OTP) sent to your registered mobile number — before we act on the request.

Once your request is verified, we delete or irreversibly anonymise:

• Your account profile — name, mobile number, email, gender and profile photo.
• Your saved addresses and service location details.
• Your booking history and preferences held against your account.
• Your notification and WhatsApp opt-ins and push subscriptions.
• For professionals — your onboarding details, verification documents, base location and payout details.

Some information may be retained after deletion where the law requires it or where we have a legitimate need, including:

• Transaction and invoice records needed to meet accounting, tax and audit obligations under Indian law. Payments are processed by Razorpay, and payment records held by Razorpay are governed by its own policies.
• Records needed to resolve disputes, prevent fraud or abuse, or enforce our Terms & Conditions.

Retained records are kept only for as long as required and are then deleted or anonymised.

Please make sure you have no active or upcoming bookings and no pending payments or refunds, as deleting your account may cancel them. Deletion is permanent — once your data is removed, we cannot recover your account, bookings or history, and you would need to create a new account to use SAKHI again.

We aim to acknowledge deletion requests promptly and to complete verified deletions within 30 days. We will let you know once your account and personal data have been deleted. See our Privacy Policy for more on how we handle and retain data.

For any data-deletion request or question, please contact:

• GLOBAL DREAM HEAVEN PRIVATE LIMITED (operator of SAKHI Salon at Home & Wellness)
• Email: sakhiwellness1@gmail.com
• Phone: +91 81979 75533
• Address: Kasaba Hobli, Siddarth Nagar, Tumkur, Karnataka, India – 570107