Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of SAKHI Salon at Home & Wellness (“SAKHI”, “we”, “us” or “our”), a salon, beauty and wellness-at-home service brand operated by GLOBAL DREAM HEAVEN PRIVATE LIMITED, a company incorporated in India. By creating an account, submitting a professional application, or booking a service, you agree to these Terms.

Please also read our Privacy Policy, which explains how we handle your personal information.

SAKHI operates a Platform that connects customers seeking salon, beauty and wellness services at home with independent, verified professionals who provide those services. SAKHI facilitates discovery, booking, assignment and payment. Except where expressly stated, the services are performed by the assigned professional, and SAKHI acts as an intermediary and facilitator, not as the direct provider of the beauty or wellness treatment.

You must be at least 18 years old and capable of entering into a legally binding contract under Indian law to use the Platform. You are responsible for the accuracy of the information in your account, for keeping your login and OTP secure, and for all activity under your account. Notify us immediately of any unauthorised use.

When you book a service, you select the service, date, time, location and any preferences, and confirm the applicable price shown at checkout. A booking is confirmed once payment is successfully received. Prices are inclusive of applicable taxes unless stated otherwise. We may decline or cancel a booking where a suitable professional is not available, where serviceability cannot be met, or where we reasonably suspect misuse or fraud.

Depending on your selection, you may choose a specific professional or allow SAKHI to assign one. Where SAKHI assigns, we match your booking to the nearest available, eligible professional based on service, location, availability and any stated preference. We aim to honour your selection but may reassign a professional where necessary to fulfil your booking.

Payments are collected online through our payment gateway, Razorpay, at the time of booking. By paying, you authorise the charge for the selected service. SAKHI does not store your full payment credentials. In case of a failed or duplicate charge, the amount is handled in accordance with Razorpay's processes and these Terms.

You may cancel a booking before the professional has departed for your location, through the Platform. Once a professional is on the way, has arrived, or the service has started, cancellation must be handled through customer support.

• Eligible cancellations are refunded to the original payment method.
• Refunds, where due, are processed through Razorpay and may take several business days to reflect, depending on your bank.
• No-shows, late cancellations, or services already rendered may not be eligible for a refund.

SAKHI is committed to a safe, respectful experience for both customers and professionals. All users must behave lawfully and courteously. Any harassment, abuse, discrimination, inappropriate behaviour or unsafe conduct is strictly prohibited and may result in cancellation of the booking and suspension of the account. Services are provided for lawful, personal, non-commercial purposes only.

Professionals in the SAKHI network agree to:

• Provide accurate qualifications, identity and verification documents.
• Deliver services professionally, hygienically and safely, using suitable equipment.
• Honour accepted bookings, arrive on time, and communicate promptly.
• Respect customer privacy, property and the agreed scope of service.
• Comply with all applicable laws, licences and tax obligations.

Professionals are independent providers and are responsible for their own conduct and the quality of the services they deliver.

Customers agree to provide a safe and accessible service environment, accurate contact and location details, and to treat professionals with respect. Customers must ensure that the service location is appropriate for the booked service and disclose any relevant health, allergy or safety information before the service begins.

Accurate address and location information is essential to fulfil at-home services. You are responsible for providing a correct service address and, where prompted, an accurate location pin. SAKHI is not liable for failed, delayed or unsatisfactory service resulting from incorrect, incomplete or inaccessible location details.

You must not:

• Use the Platform for any unlawful, fraudulent or harmful purpose.
• Circumvent SAKHI to arrange or pay for services off-Platform after a match.
• Impersonate any person, or provide false, misleading or stolen information.
• Attempt to disrupt, reverse-engineer, or gain unauthorised access to the Platform.
• Post or transmit unlawful, offensive or infringing content.

To the maximum extent permitted by law, SAKHI and GLOBAL DREAM HEAVEN PRIVATE LIMITED are not liable for any indirect, incidental, special or consequential damages arising from your use of the Platform or the services. As a facilitator, SAKHI's aggregate liability for any claim relating to a booking is limited to the amount you paid for that booking. Nothing in these Terms excludes liability that cannot be excluded under applicable Indian law.

We may suspend or terminate your account, cancel bookings, or restrict access to the Platform if you breach these Terms, misuse the Platform, or where required for safety, legal or fraud- prevention reasons. You may stop using the Platform and request account deletion at any time, subject to completion of any active bookings and payments.

The SAKHI name, logo, trademarks, Platform content, design and software are owned by or licensed to GLOBAL DREAM HEAVEN PRIVATE LIMITED and are protected under applicable intellectual-property laws. You may not copy, reproduce, modify, distribute or create derivative works from any part of the Platform without our prior written permission.

We may update these Terms from time to time. The revised version will be posted on this page with an updated “Last updated” date. Your continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.

These Terms are governed by and construed in accordance with the laws of India. Subject to applicable law, the courts at the location of the registered office of GLOBAL DREAM HEAVEN PRIVATE LIMITED in India shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or your use of the Platform.

For any questions about these Terms, please contact:

• GLOBAL DREAM HEAVEN PRIVATE LIMITED (operator of SAKHI Salon at Home & Wellness)
• Email: sakhiwellness1@gmail.com
• Phone: +91 81979 75533
• Address: Kasaba Hobli, Siddarth Nagar, Tumkur, Karnataka, India – 570107